Insurance and Safety

Our Insurance and Safety page outlines how we protect people, property and operations with clear policies and practical safety measures. We combine comprehensive insurance coverage with proactive safety management to reduce risk, meet legal obligations and foster a culture of care. This overview explains our approach to public liability insurance, staff development, required personal protective equipment, and our risk assessment process.

We recognise that robust insurance & safety arrangements are essential for any organisation. Public liability cover is a cornerstone of our risk strategy: it protects the business and the public from accidental injury, damage or loss caused during our activities. Alongside formal coverage we emphasise prevention through training, clear procedures, and the use of appropriate PPE.

Public Liability Insurance and Liability Cover

Public liability insurance (sometimes referred to as liability cover or public liability protection) provides financial protection if a third party claims injury or property damage resulting from our operations. Our policy limits and inclusions are chosen to match the scale and nature of the work we undertake, and we regularly review cover levels when projects or risks change.

Key features of our insurance and safety portfolio include:

• Third-party injury and property damage coverage — to manage claims and legal liabilities.
• Legal costs and defence support — to ensure claims are handled professionally.
• Regular policy reviews and renewals to maintain appropriate cover.

Staff Training and Competency

Training is a core pillar of our safety-first approach. We deliver role-specific instruction that ensures staff understand their responsibilities under our insurance and safety framework and know how to prevent incidents that could lead to claims. Training programmes combine classroom learning, on-the-job coaching and practical drills to reinforce good practice.

All employees complete a mandatory induction covering:

• Company safety policies and the basics of public liability protection.
• Emergency procedures, reporting and incident escalation routes.
• Task-specific training, including the correct use of tools, equipment and PPE.
• Regular refresher sessions and assessments to maintain competence.

Personal Protective Equipment (PPE)

Personal protective equipment is selected to match hazards identified in risk assessments and to comply with regulatory standards. Our PPE policy lists required items for different tasks, from high-visibility clothing and suitable footwear to respiratory and eye protection where needed. We supply, replace and maintain PPE for staff and contractors to ensure ongoing effectiveness.

To support safe use of PPE we provide:

• Fitting and selection guidance so equipment offers the correct protection.
• Maintenance, cleaning and replacement schedules to preserve integrity.
• Training on correct donning, doffing and disposal techniques.

Risk Assessment Process and Ongoing Safety Management

Our risk assessment process drives both insurance strategy and everyday safety practice. Risk assessments are undertaken before new work begins, when conditions change, and at regular intervals to capture emerging hazards. Assessments identify risks, evaluate likelihood and consequence, and define mitigation measures that reduce exposure to incidents and potential claims.

Typical steps we follow are:

• Identify hazards associated with tasks, sites and equipment.
• Assess who might be harmed and how, including members of the public.
• Implement controls (elimination, substitution, engineering, administrative, PPE).
• Document findings and integrate controls into work plans and permits.
• Monitor effectiveness and update assessments after incidents or changes.

We combine these procedures with clear incident reporting, regular audits and a commitment to continuous improvement. By aligning our insurance and safety policies — including public liability cover, staff training, PPE provisions and a systematic risk assessment process — we protect people, limit losses and ensure resilient, responsible operations.

Safety is a shared responsibility: we ask everyone on site and in the workplace to follow procedures, wear required PPE, report hazards promptly and take part in training. Together, these measures keep the workplace safer and help maintain the appropriate insurance posture needed to protect all stakeholders.