Service Terms and Conditions

Welcome to these service terms and conditions. This document sets out the Terms of Service, the terms & conditions, and the service terms and conditions that apply to provision of services, bookings, payments, cancellations, liability, waste handling and the governing law that applies to the relationship between the service provider and clients. These terms form the basis of the contract between the parties and should be read carefully before making any booking. By proceeding with a booking you accept these Terms and Conditions in full.

Booking process

The booking process is designed to be clear and transparent. Bookings are accepted subject to availability and any stated eligibility criteria. When you make a booking you will receive a confirmation which may be provided in digital format. The confirmation constitutes the contract of service and will include the date, scope of work, fees, and any special instructions. The provider reserves the right to decline or cancel a booking where inaccurate information has been supplied, where safety or compliance concerns arise, or where scheduling conflicts occur. These service terms apply to every confirmed reservation.

How to make a booking

You can make a booking via the channels provided by the service operator. Information required for bookings may include: name, location details necessary to provide the service, scope of the requested service, and any access or site constraints. The service operator may require additional documentation or permits for certain types of work. By submitting a booking you warrant that you have the authority to request the service at the specified location and that any required consents from property owners or occupiers have been obtained. Failure to secure required consents may lead to refusal or safe cancellation at the operator's discretion.

When you submit a booking request, you will be provided with a quote or an estimate of charges. Quotes are valid for the period stated and are subject to revision where the scope changes. Payment of a deposit may be required to secure certain bookings, and the full balance will normally be due prior to or on completion of the service unless otherwise agreed in writing. All prices are stated exclusive of any applicable taxes unless otherwise indicated. The provider retains the right to adjust pricing to reflect legitimate changes in input costs where a fixed quote has not been explicitly guaranteed.

The following outlines the standard payments and invoicing practices under these terms of use:

Deposits: A non-refundable deposit may be required for large or complex bookings to reserve time and resources.
Payment methods: Accepted methods are those notified at the time of booking. Card or electronic payment details must be provided in a secure manner.
Invoicing: Invoices will be issued in respect of completed services and are payable within the period stated on the invoice.
Late payment: Late payments may incur interest or administration charges as set out at the time of booking.

Cancellations and changes

Graphic indicating service performance and safety compliance Clients may cancel or request changes to a booking by following the procedure set out at confirmation. Cancellation terms vary according to the service type and the notice period provided. Where applicable, the following principles apply: cancellations given with sufficient notice may receive a partial or full refund less any non-refundable deposit; cancellations on short notice may attract a higher charge to reflect lost opportunity and allocated resources. The operator will endeavour to re-schedule where requested, but re-scheduling may be subject to availability and additional charges.

Refunds, rescheduling and no-shows are dealt with as follows. Refunds will be processed through the original payment method unless otherwise agreed. If a client fails to make the provider's scheduled appointment without reasonable notice (a "no-show"), the provider may charge a no-show fee which covers the cost of time and resources set aside. Where services are interrupted due to client action or inaction, additional fees may apply to re-attend or to remedy the situation. In all cases the provider will seek to apply fair and proportionate practices when dealing with cancellations and changes.

Liability

Liability provisions are intended to balance the legitimate interests of both parties. The provider will perform services with reasonable care and skill, consistent with industry practice. Subject to applicable law, the provider's liability for any claim arising out of or in connection with the services shall be limited to a sum not exceeding the charges paid for the specific service giving rise to the claim, except where liability cannot be limited by law. Nothing in these terms is intended to exclude or restrict liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.

The following limitations and exclusions apply unless prohibited by law:

The provider is not liable for indirect or consequential losses including, but not limited to, loss of profits, loss of business, or loss of opportunity.
Where third-party equipment or materials are used, liability is subject to the warranties and indemnities available from such third parties.
Liability in respect of property damage will be subject to reasonable proof and assessment of causation by the provider.

Clients are responsible for providing a safe working environment and for informing the provider of any risks, hazards, or restrictions at the premises. The client must disclose any relevant health and safety information and ensure that access is available as agreed. The provider may refuse to proceed where it considers that conditions present an unacceptable risk. In such cases, fees for partial attendance or aborted visits may apply and the provider will document the reasons for refusing to proceed. Insurance arrangements recommended or held by the provider are supplementary; clients remain encouraged to maintain appropriate insurance coverage for their own liabilities.

Indemnity and third-party claims: The client agrees to indemnify the provider against any claims, losses or costs arising from the client's breach of these terms, misuse of the service, or failure to secure necessary third-party permissions. Where the provider incurs costs defending a claim attributable to the client's actions, the client will be liable for those costs.

Waste regulations and environmental compliance

Icon depicting changes to terms and regulatory compliance The provider is committed to responsible management of waste and compliance with applicable environmental obligations. Clients must inform the provider of the nature of materials for collection or handling, including any hazardous or special waste. In the absence of accurate information, the provider reserves the right to refuse materials or to impose additional handling and disposal charges where safe or lawful disposal requires different arrangements.

Key principles for the handling of waste and environmental matters include:

Classification: Waste must be correctly classified prior to collection or handling. Misclassification may result in refusal or additional charges.
Prohibited materials: Certain materials may be prohibited from collection for safety or regulatory reasons; these will be identified at the time of booking or on-site.
Documentation: Where required, waste transfer notes or disposal records will be provided and retained to demonstrate compliance with duty of care obligations.
Charges: Any additional disposal or processing charges will be advised and invoiced in accordance with the agreed terms.

Gavel and legal documents symbolising governing law and dispute resolution Governing law and changes to these terms. These terms and the contract between the parties are governed by and construed in accordance with the law applicable to the service provider's place of establishment. Disputes arising under or in connection with these terms and conditions will be subject to the exclusive jurisdiction of the courts of that jurisdiction, except where mandatory rules provide otherwise. The provider may amend these terms from time to time; material changes will be notified to clients in advance where reasonably practical. Continued use of the service following notification of changes constitutes acceptance of the amended terms.

Miscellaneous provisions: No waiver by the provider of any breach of these terms shall be considered as a waiver of any subsequent breach. If any provision is held to be invalid or unenforceable, that provision will be severed and the remainder of the terms will continue in full force and effect. Headings are for convenience only and do not affect interpretation. These terms, together with any documentation referred to in them, represent the entire agreement between the parties in relation to their subject matter.

Acceptance: By making a booking or otherwise requesting services the client confirms that they have read, understood and agreed to be bound by these service terms. All rights reserved by the service provider as specified in the confirmed booking and these terms. Please ensure you retain a copy of these Terms of Service for your records.